Lessons Learned Documentation that is archived includes:
The causes of issues
Reasoning behind corrective actions taken
Other documented information involving lessons learned
Project Records Information should be appropriate and organized and include correspondence, memos, and documents describing the project. Project team members may also maintain records in a project notebook or diary. The project team provides information to stakeholders, either formally or informally, in a presentation and format that is appropriate and relevant to the audience. Courses for Project Management PDUs will include will often include detailed examples of project records information such that Project Management PMP certificants can have a comprehensive understanding of these concepts.
Formal and Informal Project Reports detail the project status and include:
Lessons learned and issues logs
Project closure reports
Outputs from other knowledge areas
Feedback Output is information received from the stakeholders regarding project operations which is used to modify or improve future project performance.
Requested additions, modifications or revisions to the information distribution process result in changes in:
The project management plan
The communications management plan
Communicate Project Status to Stakeholders — Managing Stakeholder Expectations:
Stakeholder Management involves managing communications necessary to satisfy the needs of resolve issues with, project stakeholders. The project manager is usually responsible for stakeholder management. Actively managing stakeholders reduces the likelihood the project will veer off track due to unresolved stakeholder issues. It also enhances the ability of members to operate with synergy and limits disruptions during the project. Stakeholder requirements and expectations provide an understanding of stakeholder goals, objectives and level of communication during the project.
The Communications Management Plan contains the identified and analyzed needs and expectations of the stakeholders.
Project success may be measured according to scope, time and cost goals or by customer satisfaction.
The Expectations Management Matrix aids project sponsors in ranking the importance of project scope and time and cost goals in an effort to clarify expectations and balance the triple constraint. Courses for Project Management PDUs will include will often include detailed examples of matrices information such that Project Management PMP certificants can have a comprehensive understanding of these concepts.
The Expectations Management Matrix includes success measures such as:
Priorities
Expectations
Guidelines
Quality
A Certain satisfaction rating
Any others needed to meet project needs
Closing the Project
Closing the Project
Knowledge and Skills
Closing the project involves several administrative skills and techniques.
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Michael 